TERMS & CONDITIONS

By purchasing products or services from The Marketing Dept D/B/A of K Squared Creative, Inc., the client accepts and agrees to the following terms and conditions:

• It is The Marketing Dept policy that all flat rate projects/services under $1000 are to be paid in advance. Projects/Services over $1000 require a minimum 50% deposit. Products/services requiring 3rd party payment such as printing must be paid fully in advance. Payment is accepted online via credit card. Check payments should be made to K Squared Creative, Inc. No work will begin until the quote is approved, and invoice/deposit is paid via credit or check and payment has cleared.
• No refunds. Any unused balance from cancelled projects will result in a credit to your account to be used for future projects.
• Failure to respond to requests from The Marketing Dept for information and approvals within 30 days may result in the project being moved to on hold status. A reactivation fee will be required to open the project.
• Flat rate design services include 1 revision (unless otherwise noted) and additional revisions are subject to The Marketing Dept’s standard hourly rates billed in 1/4-hour increments with a minimum charge of 1/2 hour unless other rates have been negotiated. Outstanding balances must be paid before additional revisions are started.
• No new projects will be started with an unpaid balance of more than 30 days.
• Printing services are not included in design fees unless otherwise noted. Discounted printing services are available through The Marketing Dept’s verified partners and must be paid for separately in advance.
• Expedited orders on flat rate projects may be subject to a rush fee of up to 50%. The Marketing Dept will notify the client before work begins if this applies to an order.
• Fees for retainer clients are due on the same day each month according to the beginning date of their contract with a 3 days grace period for dates that fall on a weekend.